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6. Trouble shooting
If there is no picture displayed after the player is connected to PC and cannot serve as
a storage device or cannot be powered on after the battery is fully charged, please
refer to the following steps to update the software in the player.
(1) Download the most updated software from the attached CD (if any) or from the
website and execute the setup.exe files in the folder to complete the installation.
(2) Long press power button of the player for five seconds and then plug in the
USB cable.
(3) Execute the updated software installed by step (1) to start software upgrade and
release the Power/Stop button.
(4) The upgrade of software may format the player, so please copy the music or files
in the player to PC first.
(5) If the software upgrade program cannot detect the player, please unplug the USB
cable and repeat step (2) and (3) until the player is detected and the software
upgrade is completed.
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