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Troubleshooting
If you have problems in operating your player, please check the points below before sending it to service center.
Cannot power on
y The battery may be exhausted. Please recharge the battery.
Files cannot be downloaded
y Check if the driver is installed correctly in the computer.
y Check the connection between the player and PC.
No sound from the earphone
y Please ensure the volume is not 0 or try to increase the volume, and the connection of earphone is no problem.
y Check if the format of music file is supported by the player.
The buttons do not work
y The key may be locked. Press and hold the [
-] button to disable the lock function.
y Press the reset hole with metal pin to re-initialize the system of the player.