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TROUBLESHOOTING GUIDE
If you experience a problem with this unit, check the chart below before
calling for service.
SYMPTOM CAUSE SOLUTION
Main unit, no power. AC adapter is not Connect AC adapter
connected. as shown on page 6.
Remote, no power. Battery not inserted or Insert battery correctly
inserted incorrectly. as shown on page 6.
No photos in frame. No photos are present in Copy files onto the frame
Internal Flash or external or insert external media
media source. source, see pages 8 & 9.
Computer does not USB cable not Secure USB cable
recognize frame as a connected securely. connection.
Removable Disk. Frame is not turned on. Turn on frame using
the Power switch on the
rear of the frame.