Filter
Top Products
TROUBLESHOOTING GUIDE
E12
Symptom
Possible Problem
Solution
AC Adaptor is not plugged
into a wall outlet or the
connector is not plugged into
the power supply jack on the
back of the unit.
Plug the AC adaptor into a wall outlet and plug the connector into the supply
jack on the unit.
Plug another device into the same outlet to confirm the outlet is working.
The unit does
not respond
(no power)
iPod does not
dock properly
iPod does not
respond to the
speaker system
Sound is distorted
iPod® does not
charge up
Unit gets warm
after extended
play at high
volume
This is normal.
Turn the unit off for a period of time or lower volume.
Sound source is distorted.
Volume level is set too high. Decrease the volume.
If the iPod original sound source is of poor quality, distortion and noise are
easily noticed with high-power speakers. Try a different audio source such as
a music CD.
If you are using an external sound source like older generation of iPod, try
reducing the output volume on the device itself. Also try turning bass boost
OFF or change the EQ setting.
iPod is locked up/ frozen.
iPod battery has problem.
iPod is not installed properly.
Your iPod is locked up.
iPod is not installed properly.
iPod does not install properly.
Using no/wrong iPod
Adaptor.
Make sure the dock insert is the proper fit for your iPod.
Remove your iPod from the dock and check for obstruction on the
connectors in the dock and on your iPod. Then reseat it in the dock.
Remove your iPod from the dock and check for obstruction on the
connectors in the dock and on your iPod. Then reseat it on the dock.
Please make sure that your iPod is working properly before docking into the
unit. Please refer to your iPod manual for details.
Remove your iPod from the dock and check for obstruction on the
connectors in the dock and on your iPod®. Then reseat it in the dock.
Please make sure your iPod is working properly before docking into the unit.
Please refer to your iPod manual for details.
Wall outlet is not functioning.