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Symptom
Possible Problem
Solution
The unit does
not respond (no power)
AC Adaptor is not plugged into a
wall outlet or the connector is not
plugged into the power supply jack
on the back of the unit.
Plug the AC adaptor into a wall
outlet and plug the connector into
the supply jack on the unit.
Wall outlet is not functioning.
Plug another device into the same
outlet to confirm the outlet is working.
Using no/wrong iPod Adaptor.
iPod does not install properly.
Make sure the dock insert is the
proper fit for your iPod.
Remove your iPod from the dock
and check for obstruction on the
connectors in the dock and on your
iPod. Then reseat it in the dock.
iPod does not
dock properly
iPod does not respond
to the speaker system
Remove your iPod from the dock
and check for obstruction on the
connectors in the dock and on your
iPod. Then reseat it on the dock.
Please make sure that your iPod is
working properly before docking into
the unit. Please refer to your iPod
manual for details.
iPod is not installed properly.
Your iPod is locked up.
Remove your iPod from the dock
and check for obstruction on the
connectors in the dock and on your
iPod. Then reseat it in the dock.
Please make sure your iPod is
working properly before docking into
the unit. Please refer to your iPod
manual for details.
iPod is not installed properly.
iPod is locked up/ frozen.
iPod battery has problem.
iPod does not
charge up
Slightly rotate the unit for the best
reception.
The reception at the set location is
poor.
AM band is too noisy
Decrease the volume.
Volume level is set too high.
If the iPod original sound source is of
poor quality, distortion and noise are
easily noticed with high-power
speakers. Try a different audio source
such as a music CD.
If you are using an external sound
source like older generation of iPod,
try reducing the output volume on the
device itself. Also try turning bass
boost OFF or change the EQ setting.
Sound source is distorted.
Sound is distorted
Turn the unit off for a period of time or
lower volume.
This is normal.
Unit gets warm after
extended play at
high volume
TROUBLESHOOTING GUIDE
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