Filter
Top Products
10
Troubleshooting
Possible Problem
AC adaptor isn’t plugged to a wall outlet or
the connector is not plugged into the power
supply jack o the back of the unit
Wall outlet is not functioning
Internal battery is dead/needs charging
Battery is weak or dead
Remote Control is too far away or not
aimed properly toward the device
Remote switch is in AUTO position
Volume level is set too high
Sound source is distorted
iPod/iPhone is not docked properly
iPod/iPhone is locked up/frozen
iPod/iPhone battery has problem
iPod/iPhone is not docked properly
Your iPod/iPhone software is too old
iPod/iPhone is locked up
Using 3
rd
generation iPod
Using no or wrong iPod/iPhone insert
iPod/iPhone is obstructed
This is normal. The unit has a rechargeable
battery and charging circuit that may make
the unit feel warm to the touch when in
charging mode.
Solution
Plug the AC adaptor into a wall outlet and plug the connector into
the supply jack on the unit
Plug another device into a wall outlet (same outlet) to confirm the
outlet is working
Connect AC adaptor to working outlet to charge battery
Replace with new battery
Point the Remote Control toward the unit and use within 30 feet of
the unit.
Move Remote switch to ON position
Decrease the volume.
If iPod/iPhone original sound source is poor quality, distortion and
noise are easily noticed with high-power speakers. Try a different
music file.
Try reducing the output volume and EQ settings such as bass boost
on the device itself.
Remove your iPod/iPhone from the dock and check for obstruction
on the connectors in the dock and on your iPod/iPhone. Then
reseat it in the dock.
Please make sure your iPod/iPhone is working properly before dock
into the unit. Please refer to your iPod manual for detail.
Remove your iPod/iPhone from the dock and check for obstruction
on the connectors in the dock and on your iPod. Then reseat it in
the dock.
Upgrade software on your iPod/iPhone via iTunes
Please make sure your iPod/iPhone is working properly before dock
into the unit. Please refer to your iPod manual for detail.
iP49 doesn’t support 3
rd
generation iPod
Make sure the dock insert is the proper fit to your iPod/iPhone
Remove your iPod/iPhone from the dock and check for obstruction
on the connectors in the dock and on your iPod. Then reseat it in
the dock.
No need for action, operate the unit as usual
Symptom
Unit doesn’t
respond
(no power)
iPod/iPhone does
not dock properly
iPod/iPhone does
not respond to the
unit
iPod/iPhone didn’t
charge up
Sound is distorted
Remote control
doesn’t work
Unit is/feels warm