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Troubleshooting
If you have problems in operating your player, please check the points below before sending it
to the service center.
Cannot power on
• The battery may be exhausted. Please recharge the battery.
Files cannot be downloaded
• Check the connection between the player and PC.
• The memory capacity may be full.
No sound from the earphone
• Please ensure the volume is not fully decreased and earphone jack is connected
properly.
• Check if the format of music file is supported by the player.
The buttons do not work
• Please ensure the Master Power Switch is on.
Need assistance? Please call us!
If you encounter any difficulties with this product, please visit our website at
www.hipstreetonline.com and review our support section or call us. Our representatives are
ready to help you with any questions about your product. We can guide you through
connections, first-time use, or any of the features. Just give us a call or send us an email.
Customer & Technical Support: 1-888-4KOBIAN or 1-888-456-2426
Monday through Friday: 8:30am – 5:00pm EST
Email: support@hipstreetonline.com
We want you to start enjoying your product right away!