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FAQ
Q: No Files Found!
A: This message may occur for several reasons. Please check following:
• Does the folder contain any files at all?
• Are the files in the correct folder (example: JPG Æ Pictures)
• Did you setup all of the 4 prerequisite folders and name them correctly?
• Did you format the hard drive using a PRIMARY partition?
• Did you connect the hard drive properly (MASTER) and is it working on USB?
• Did you use the safe removal process on the computer when disconnecting it?
• If none of the above help, turn off the device, remove the power supply and connect it
once more before you contact your vendor for technical support.
Q: Scrambled file names □□□□
A: The Unicode font is missing on your hard drive. See page 5 “Font Support”.
Q: Blue Screen
A: Please confirm that your device is plugged into the correct input on your TV set. Make
sure you have selected the above input to display on the TV set. If this does not solve the
problem, use the “TV out” on your remote control of your TVisto and toggle through the
different video output formats until an image appears on the TV set.
Toggling “TV out” does not save the video settings. To do so, select the "Video Settings" from
the Settings menu, choose the correct output and press “Home” to save your new settings.
Keep in mind that it takes about 5-8 seconds for TVisto to show up on your TV set after the
power has been turned on.
Q: No sound
A: By default, TVisto is using the analog audio output. If you are using a digital amplifier with
digital input, go to “Settings” and change the audio output to digital.
Q: Playback of HD (High Definition) files
A: This device does not support playback of HD (High Definition) files like DivX HD or WMV9.
Q: Playback of DAT files
A: DAT files can not be played back on TVisto but you can rename the “.dat” extension to
“.mpg” on your computer and playback the file as MPEG-1 movie.
Q: How to get the best video quality
A: From best to worst in regards of the video quality and connection, the order is as followed:
• Component YPbPr 1080i
• Component YPbPr 720p
• Component YPbPr 480p
• Scart RGB
• S-Video
• Composite
S-Video and Composite cables are included in the standard package. For additional and
optional SCART or Component cables, please contact your vendor.
The video quality will also depend on your content, whereas MPEG-2 and 4 will be superior
to MPEG-1.