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5
CHAPTER 5: Troubleshooting
PROBLEM CAUSE AND ACTION
The power will not turn on Check if the battery is inserted correctly
Check if the battery is empty; if so replace
battery
Check if ambient temperature is too low;
operating temperature is between 10° and 45° C.
Buttons do not work Check if the Hold function is activated:
if so de-activate hold function.
Poor sound quality or no sound Check if headphones are connected correctly
Check if SMC card is inserted correctly
MP3/WMA files cannot be Check if power is turned on.
downloaded Check if USB cable is connected correctly to player
and PC.
Check in Windows Device Manager if the USB
driver is installed correctly.
Troubleshooting