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18. Trouble Shooting
1. Why do I fail to install the installation software on my operating
system?
Cause and solution:
- The Driver must be installed by running setup.exe. Attention that Windows 95
doesn’t support USB connection. Please update your operating system to
Windows 98(version 2.0, 4.10.2222A), Windows 2000, Window ME or Windows
XP.
- There is no driver require for Windows 2000, ME and XP operating systems (Plug
and play). But to Windows 2000 user, Windows 2000 Service Pack3 (SP3) must be
installed.
2. Why do I fail to download the files to the internal memory?
Cause and solution:
- Check to see if the player has been properly connected to the computer.
- Check to see if the driver should be installed.
- Try to format the internal memory of the player and download the file again.
- The USB controller of your computer may not be compatible to the player. Please
try to upgrade the motherboard driver of your computer.
3. Why the player can not play some music?
Cause and solution:
- This player only supports WMA and MP3 formats.
4. Why is there distortion during playback?
Cause and solution:
- This may be caused by low battery or temporary outside interface, please ensure
the battery is enough for playback.
- It may because of the badly encoding of the file or result from the poor-quality
source, please close all temporary programs before encoding to get a better
quality or download a better one from the internet.
5. Why is the play quality bad?
Cause and solution:
- If the same file played fine on the computer, please download it again to the
player. If it doesn’t work, format the player and download again.
- It may be caused by the poor-quality source if it is played badly on the computer.
Please replace a better one.
6. Why is there no responds to the pressing after powering on?
Cause and solution:
- Hold function may be activated. Slide the Hold button to inactivate this function.