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When formatting the player using the Windows Format command, do not format it using the
NTFS file system.
Why can’t my QMusic read my Joybee 210?
Maybe the QMusic you are using is not the latest version, please uninstall the old version and
run installation again. Or, you can go to www.benq.com.tw/support
to download the program. Please select MP3 player/ applications to get the
latest QMusic.