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Troubleshooting
Solution
Your digital picture frame
won’t turn on
The adapter is not securely connected
to your picture frame or the power
switch is not on.
A memory card is inserted
in your digital picture frame
but you cannot view your
photos.
* Make sure that the memory card
contains JPEG files. (Progressive JPEG
are not supported).
* Turn your digital picture frame off and
make sure that the memory card is
inserted all the way into the card slot
and is inserted correctly. Then turn the
frame on again.
* This device does not support flash
cards larger than 4GB.
*If some cards can not be read. You can
try to format it first.
* Note: Some digital cameras save
images in formats other than JPEG.
Refer to your camera’s manual if your
photos are not JPEG files.
The frame displays some
pictures slower and some
pictures faster.
Higher resolution pictures load more
slowly. Try using lower resolution pic-
tures or down sampling your images.
See your camera’s operating manual for
details on down sampling your photos.
Problem
The Remote control will
not function.
1) make sure the plastic shipping tab
has been removed from the remote’s
battery compartment. See page 8.
2) Make sure you are aim the remote at
the digital picture frames I/R sensor
located in the upper right hand corner
of the frame.
3) Check or replace the battery in the
remote.
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