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Troubleshooting
Symptom Possible Problem Solution
Speaker system doesn’t
respond (no power)
AC adapter isn’t plugged into a wall outlet
or the connector isn’t plugged into the
power supply jack on the back of the
speaker system.
Plug the AC adapter into a wall outlet and plug the connector into the power
supply jack on the back of the speaker system.
Wall outlet is not functioning. Plug another device into the same outlet to confirm the outlet is working.
The rechargeable battery isn’t charged. Recharge the battery. (See the Getting Started section for details.)
The power isn’t turned on.
Turn on the speaker system by pressing the button. The “Power” LED
lights up.
iPhone or iPod doesn’t
dockproperly
Using the wrong adapter for iPhone or
iPod, or no adapter.
Make sure the adapter is the proper fit for your iPhone or iPod.
iPhone or iPod didn’t install properly. Remove your iPhone or iPod from the dock and check for obstruction on the
connectors in the dock and on your iPhone or iPod. Then reseat it in the dock.