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Hardware Troubleshooting
General Wireless Issues
11/21/13 P1043301-005
General Wireless Issues
Table 24 • General Issues and Recommended Solutions
Issue Possible Cause Recommended Solution
The printer
acknowledges the
wireless radio card and
indicates a signal
strength, but the
printer does not appear
to connect to the
network.
The combination of signal strength
and signal quality at the printer
may not be good enough to
establish a connection to the
network.
Move the printer or the access point to
another location, or remove any
obstructions between the two. A direct line
of site between the printer and access point
provides the best results. Refer to the
third-party documentation for your access
point for additional recommendations and
limitations.
The printer is associated with, but
not authenticated with, your access
point.
1. Check your encryption settings.
2. Verify that your MAC address is
approved for the access point.
The printer does not
acknowledge the
wireless radio card.
The card may not be inserted
correctly.
Make sure that the wireless radio card is
correctly seated in the wireless option card
slot.
Your printer may not be equipped
with a ZebraNet wireless print
server.
Contact your authorized Zebra
representative for information about
purchasing a ZebraNet wireless print server.
The card may not be supported for
use with the ZebraNet wireless
print servers.
Make sure that you are using a compatible
wireless radio card (see Supported Wireless
Radio Cards on page 17).
After a firmware
upgrade, the printer
will not connect to the
network.
Network settings need to be
updated.
1. Reset the printer’s network settings tho
their defaults. Refer to Defaulting ALL
Print Servers on page 75.
2. Reconfigure your printer to use the
ZebraNet wireless print server (see
Configuration of Wireless Securities
on page 51). If you saved the ZPL script
generated by the ZebraNet Bridge
Wireless Setup Wizard utility, simply
send this file to the printer. If you were
using a wireless password, you need to
set it again (use the ^WP ZPL command
or the wlan.password SGD
command).
3. Power cycle the printer for the settings
to take effect.
