Problem solving Operator Guide
6-4 DocuTech/DocuPrint 75/90 and DocuPrint 75 MX
Stock
handling
There are jams
inside the printer.
• Check the paper path for
obstruction.
• Make sure that the Area 2 Lever is
in the correct position (down).
• Flip the stock over in the tray.
• Ensure that the Edge Guides are
adjusted to touch the sides of the
stock.
• Check that the Printer Manager
window is displaying the correct
size for the stock in use.
• Load fresh stock.
Stock
handling
The stock curls up
or down.
• Load the stock seam-side up in the
trays. Load the stock seam-side
down in the High Capacity Feeder
and in the Bypass Tray.
The seam refers to the side of a
ream of stock that has a split in the
wrapping. It may also be referred
to as “arrow-side first.”
• Load non-standard stock in the
Bypass Tray.
• If the stock curls excessively, flip it
over in the tray.
Stock
handling
The Finisher does
not stack the output
correctly.
• Do not remove stapled sets while
the Finisher is compiling.
• Check for excessive curl on the
prints. If curled, load fresh stock or
turn the curled stock over.
Stock
handling
The Finisher does
not staple the
output.
• Use less than 50 sheets of stock if
they are heavier than 20 lb (75
gsm).
• Check the Print Services, Printer
Faults window for a fault message
indicating no staples. Replace the
staple cartridge.
Table 6-1. Troubleshooting tips
Problem Symptom Recommendation
