MAINTENANCE 4–28 DOCUCOLOR 12 SYSTEM ADMINISTRATION GUIDE
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Record the displayed Fault Codes.
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Record the Machine Serial Number from the label
on the inside lower left cover of the copier/printer,
as illustrated in Figure 48.
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If copy quality is a problem, take a copy sample to
the telephone with you to help you describe the
problem or to assist you when answering the
questions from the service operator about the
defects.
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If possible, use a phone near the copier/printer to
call the Service Telephone Number. Follow the
instructions provided by the operator.
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For applications support, user help, and service
support, call the appropriate number:
US: 1-800-821-2797
Canada: 1-800-939-3769
Europe: _________________________
Latin America: _________________________
Figure 48: Machine Serial Number location
