12
IF YOU NEED ASSISTANCE OR SERVICE
If You Need Assistance Or
Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell
you what to do if you still need assistance or service. When calling our Consumer Assistance
Center for help or calling for service, please provide a detailed description of the problem, your
appliance's complete model and serial numbers and the purchase date. (See page 2.) This
information will help us respond properly to your request.
1. Before calling for assistance …
Performance problems often result from little things you can find and fix without tools of any kind.
Please check the chart below for problems you can fix. It could save you the cost of a service call.
The freezer
stops running
The motor
seems to run
too long
The freezer
clicks but does
not run
POSSIBLE CAUSE SOLUTION
PROBLEM
The power cord in not plugged
into a live circuit with the proper
voltage.
A household fuse has blown or
circuit breaker has tripped.
The local power has failed.
The Temperature Control is set
to OFF.
There is excessive frost or a
package holding the door
open.
Large amount of unfrozen food
have been added to freezer.
The day is hot and muggy or
the room is too warm.
There is not enough air
circulation space around the
freezer.
The local power has failed.
Firmly plug the power cord into a live
circuit with the proper voltage.
Replace fuse or reset circuit breaker.
Wait for power to be restored.
Set the Temperature Control to a
numbered setting.
Defrost and clean freezer or move
package so door closes properly.
The motor will naturally run longer. Add
no more unfrozen food at one time than
will freeze in 24 hours–approximately 2
to 3 lbs. per cubic foot of freezer space.
The motor will run longer to provide the
correct amount of cooling.
See “Choosing the proper location” on
page 6.
Unplug the freezer for 30 minutes to
allow the refrigeration system to
equalize. During this time, keep the
door closed whenever possible.
