If you need service or assistance, we suggest
you follow these five steps:
1. Before calling for assistance...
Performance problems often result from little things
you can find ana fix yourself without tools of any kind
If electricity goes off:
Learn how long power
will
be off by calling the
power company
l
If sewice
IS
to be interrupted 24 hours or less, keep
freezer closed Most food
will
stay frozen
l
If service IS to be interrupted longer than 24 hours,
do this
1. Remove all unfrozen food and store in a frozen
food locker OR...
2. Place dry Ice on top of food, using as large
pieces as possible Protect your hands with
gloves when using dry Ice
3. If neither food locker storage or dry ice IS avatl-
able use or can perlshable food at once
l
Thelengthof
ttme food w~llstayfrozen dependson
several factors For instance a full freezer will remain
cold longer than a freezer partially filled And a
freezer full of Teat
will stay
cold longer thar a
freezer fllled with baked goods Also, if the food still
contains ice crystals, it may be safely refrozen, al-
though the
quality and flavor may be affected Use
this food as soon as convenient If the condltlon of
the food IS poor or IS
or
any way questionabie, It
IS
wise to dispose of It
If freezer stops running:
. Check to see f power cord
IS
plugged IntO the
outlet
l
Check fuse bor or circuit breaker
l
Check electric :ompany for a power fatlure
l
Be sure Tempevlture Control
IS
turned ON
If compressor seems to run too long:
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Check to see ttlat condenser, located on back of
freezer,
IS free
of dust and lint
9 On hot summer days or If room IS hot, compressor
will
run longer to prcvide the correct amount of cooling
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If large amounts of unfrozen food have been put
into the freezer, 8compressor WIII run longer
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Check to see that there IS enough air circulation
space above and In back of the freezer
2. If you need assistance?..
Call Whirlpool COOL-LINEm service assist-
ance telephone number. Dial free from any-
where in the U.S.:
1-800-2531301
and talk with one of our trained Consultants. The Con-
sultant can instruct you in how to obtain satisfactory
operation from your appliance or, if service is neces-
sary, recommend a qualified service company in
your area.
10
3. If you need seti&%..
1 FRANCHISED SERVICE /
WhIrlpool has a na-
tionwide network of
franchised TECH-CARE ”
Service Companies
TECH-CARE service
technicians are trained
to fulftll the product
warranty and provide
after-warranty service,
anywhere in the United
States To locate
TECH-CARE sewIce in your area, call our COOL-LINE
sewIce assistance telephone number [see Step 2) or
look in your telephone directory Yellow Pages under
APPLIANCES - HOUSEHOLD-
ELECTRICAL APPLIANCES-
MAJOR SERVICE 8 REPAIR
MAJOR - REPAIRING 8 PARTS
OR
V+HIRLPOOL APPUANCES
WHIRLPOOL APPLIANCES
F94NCHlSED TECH CARE SERVICE
FRANCHISED TECH CARE SERVICE
5Eli\'/( b. ('O.Mf!-t.Y/~.
SEH\ /C'k ('O.~l/'-\.\lE\
XI: SERbICE CO
XYZ SERVICE CO
'?3 Ma; P
999.9999 123 Maple
99Y-99Y9
OR
WASHING MACHINES. DRYERS
L IRONERS-SERVICING
WHIRLPOOL APPLIANCES
'RANCHISED TECH~CARE SERVICE
IEH\ I(,E ( O\ff'4 VIES
kYZ SERVICE CO
123 Maple 333 3333
4. If you have a problem?..
Call our COOL-LINE service assistance telephone
number [see Step 2) and talk with one of our Consul-
tants, or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool Corporation
2000 US-33 North
Benton Harbor, MI 49022
5.
If you need FSP”
replacement parts?..
FSP is a registered trademark of Whirlpool Corpora-
tion for quality parts. Look for this symbol of quality
whenever you need a replacement part for your
Whirlpool appliance. FSP replacement parts will fit
right and work right, because they are made to the
same exacting specifications used to build every new
Whirlpool appliance.
To locate FSP replacement parts in your area, refer
to Step 3 above or call the Whirlpool COOL-LINE serv-
ice assistance number in Step2,
*If you must call or write, please provide: model
number, serial number, date of purchase, and a com-
plete description of the problem. This information is
needed in order to better respond to your request for
assistance.
