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Appendix
Troubleshooting
If you have difculty operating your IS9181, please try the suggestions below. For Customer
Service, visit our website at www.vtechphones.com/IS9181, or call VTech Communications at
1 (800) 595-9511.
General
You cannot access any of the features of the IS9181 when it is in standby (idle) mode. Power up
the unit by pressing STANDBY.
Reset procedure: Unplug the power cord and remove all batteries (if used) IS9181. Wait
approximate 30 seconds, then plug the cord back in and re-install the batteries (if used).
When powered by batteries and the IS9181 goes into standby mode, the IS9181 automatically
shuts down and the screen turns black after one minute to save battery power (power save
mode). To wake the IS9181 from power save mode, press STANDBY.
After pressing the STANDBY key, you cannot de-activate the IS9181 by immediately pressing
the STANDBY key again. Wait at least 3 seconds between key presses.
Networking
Your wireless network name and password MUST match what you enter in the IS9181. Check
that they are entered exactly the same (including capitalization and special characters).
If the SSID Broadcast is turned OFF on certain brands of wireless routers, the IS9181 will not be
able to connect during setup. Refer to your wireless router user’s manual for instructions to turn
ON the SSID Broadcast during the IS9181 wireless network setup process. Once the IS9181
successfully connects to your wireless router, the SSID Broadcast can be turned OFF again.
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