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12
3. Troubleshooting
Symptoms Solutions
Cannot power on, even when
the device is connected to an
electrical outlet.
Check whether the AC power adapter
rating is correct, and it is securely plugged
to the device and to an electrical outlet.
Failed to read memory card
Check whether memory card is inserted
properly. The notch should match the label
on the device. Do not force the memory
card in
Cannot playback pictures
The digital photo frame only supports
pictures in JPEG, JPG format in baseline
and BMP.
Screen is off or too dark
Check whether the screen brightness is
set to a low level in the Setup menu.