Troubleshooting
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2 Select Sounds, Speech, and Audio Devices, then click “Adjust the
system volume.”
3 From the Volume tab, adjust the Device volume by moving the slider
bar to the desired sound level. Verify that the Mute option is not
selected.
❑ Check that the Mute check box is not selected in the Windows volume
control.
My modem connection is slow.
Many factors influence modem connection speed:
❑ Telephone line noise
❑ Incompatibility with other telephone equipment such as fax machines or
other modems.
❑ Internet Service Providers (ISP) connection capability may vary.
If you think your modem is not connecting properly to other PC-based modems,
fax machines, or your ISP, check the following:
❑ Contact your phone company and ask them to verify that your phone line is
free from line noise.
❑ If your problem is fax-related, check that there are no problems with the fax
machine you are calling and that it is compatible with fax modems.
❑ For optimum performance, verify that your ISP point of presence (POP)
phone number is compliant with V.90 standards.
❑ If you are having a problem connecting with your ISP, check that they are
not experiencing technical problems.
❑ Try connecting your modem through another phone line, if available.
✍ You may need to reinstall the sound drivers. See “To Use the Driver Recovery CD”
for more information.
