15RF-HD3035
5 After the software is uninstalled, restart your
computer if prompted.
Troubleshooting
Specifications
Legal notices
FCC Part 15
This device complies with Part 15 of the FCC Rules.
Operation of this product is subject to the
following two conditions: (1) this device may not
cause harmful interference, and (2) this device
must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to
comply within the limits for a class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to
radio communications. However, there is no
guarantee that interference will not occur in a
particular installation. If this equipment does
cause harmful interference to radio or television
reception, which can be determined by turning
the equipment off and on, the user is encouraged
to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
I do not see the
enclosure/additional drive in
my system
• Make sure that the USB cable is connected firmly to
your enclosure and computer.
• Make sure that the USB cable is not broken.
• Open the enclosure and make sure that all of the
connections are securely fastened.
• Use the rear USB ports on the back of the computer
instead of the front USB ports.
• Check for motherboard compatibility issues.
• Check for hard drive compatibility issues.
• Windows users: Partition and format the new hard
drive by using Disk Management in Windows.
• Macintosh users: Partition and format the new
hard drive by clicking Disk Utilities in the Utilities
folder, then clicking your external enclosure.
There is a USB icon in the
system tray, but I can't find
the hard disk in MY
COMPUTER.
• Make sure the HDD has been initialized and
partitioned before hardware installation. Refer to
"Creating A New Partition" on page 7.
My memory card does not
appear in My Computer or
Windows Explorer
• Try a different memory card of the same type in the
same slot. If the different memory card works,
replace the original memory card.
• Shine a flashlight into the empty card slots. Look to
see if any pin inside is bent. Straighten bent pins
with the end of a mechanical pencil or paper clip.
My memory card appears in
My Computer but I get errors
when writing or reading
• Make sure that memory card is fully inserted into the
slot.
• Try a different memory card of the same type in the
same slot. If the different memory card works,
replace the original memory card.
• Some cards have a read/write security switch. Make
sure that security switch is set to Write Enabled.
• Make sure that the amount of data you tried to store
does not exceed the capacity of the card.
• Inspect the ends of the memory cards for dirt or
material closing a hole. Clean the contacts with a
lint-free cloth and small amounts of isopropyl
alcohol.
• If errors persist, replace the memory card.
The data transfer between
computer and device is slow
• Your system may be operating at USB 2.0 speeds due
to an incorrect driver installation of the USB 3.0
adapter card or a system that does not support USB
3.0. If your system includes a PCIe slot, you can
achieve SuperSpeed USB transfer rates by installing a
USB 3.0 PCIe adapter card.
The backup button doesn't
work.
• Make sure you have installed the backup utility
program, if the utility program has been installed
successfully, it will show an icon in the toolbar when
Windows was booting.
Hard drive type
3.5” SATA HDD, up to 2 TB
Dimensions
1.67 × 8.74 × 5.19 inches (42.5 × 222 × 132 mm)
Interface to device
SATA I/II
Interface to PC
USB 3.0
External features
(front)
Backup button
Card reader slots
USB 3.0 ports (2)
External features (back)
Power button
DC power jack
B-type USB 3.0 port (1)
Memory cards
supported
• Secure Digital card(SDXC, SDHC, SD)
• Multi Media card(MMC)
• Sony® Memory stick (MS, MS PRO)
•xD picture cards
• Compact Flash™ memory cards (UDMA, type I/II)
•IBM™ Microdrive
Note: A memory card adapter is required for Mini SD,
RS MMC, MS DUO, MS PRO DUO, and Micro SD.
Power supply
AC power adapter (12 V/3 A)
Indicator
Power-on/backup active LED
Card reader active LED
Compatibility
Windows XP, Windows Vista, Windows 7, Mac 10.4 or higher
Operating temperature
32~104°F (0~40°C)
Operating humidity
Operating: 20 to 80% non-condensing
Certification
FCC Class B, ICES-003
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