Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-3
Customer Assistance for Text Telephone
(TTY) Users ................................................7-4
Customer Assistance Offices ............................7-4
GM Mobility Reimbursement Program ................7-5
Roadside Assistance Program ..........................7-6
Courtesy Transportation ...................................7-7
Vehicle Data Collection and Event Data
Recorders ..................................................7-9
Collision Damage Repair ................................7-11
Reporting Safety Defects ................................7-14
Reporting Safety Defects to the United States
Government ..............................................7-14
Reporting Safety Defects to the Canadian
Government ..............................................7-14
Reporting Safety Defects to General Motors ........7-15
Service Publications Ordering Information .........7-15
Section 7 Customer Assistance and Information
7-1
