30 Customer Care Center 1-800-732-2677
Troubleshooting
Receiver
Collar is not
beeping or
correcting.
Check battery to make sure it is installed properly and turned to the •
ON position.
Perform Static Correction and Battery Test (page 17). If Battery Status •
LED does not fl ash Green, replace the battery.
Check that both lights are lit on the Fence Transmitter. If not, perform •
the “Transmitter Loop Test” (page 33).
The Receiver
Collar is
beeping, but
the pet is not
responding
to the Static
Correction.
Test the Receiver Collar with the Test Light walking toward the •
Boundary Wire.
If the Test Light fl ashes, check the fi t of the Receiver Collar.•
Trim your pet’s fur where the Contact Points touch the neck and/or •
purchase longer Contact Points by contacting the Customer
Care Center.
Increase the Static Correction Level.•
Repeat training steps to reinforce training. •
Purchase a stronger Receiver Collar by contacting the Customer•
Care Center.
The Receiver
Collar has
to be held
on top of the
Boundary Wire
to activate.
Perform Battery Test and replace battery if necessary.•
Adjust Boundary Width Control knob clockwise to increase the •
distance from the Boundary Wire that the Receiver Collar activates.
Verify the Boundary Control Switch is placed at the proper setting
according to the amount of Boundary Wire used. (See Step 6)
If using a Double Loop, make sure Boundary Wires are separated at •
least 5 feet.
If the Receiver Collar still has to be held on top of the Boundary Wire, •
perform the “System Test” and/or “Transmitter Loop Test”.
The Receiver
Collar
activates inside
the house.
Make sure the Boundary Wire is not running within 15 feet of the •
house. The signal can transmit through the walls of your house.
Make sure Boundary Wires are twisted from Boundary to the•
Fence Transmitter.
Turn the Boundary Width Control knob counterclockwise to decrease •
the distance from the Boundary Wire that the Receiver Collar activates.
I have an
inconsistent
signal.
Make sure Fence Transmitter is at least 3 feet from large metal objects •
or appliances.
Make sure all Boundary Wire turns are gradual with a minimum•
3 foot radius.
Make sure the Boundary Wire is not running parallel to and within•
10 feet of electrical wires, neighboring containment systems, telephone
wires, television or antenna cables, or satellite dishes.
If a neighboring containment system may be causing an inconsistent •
signal, move the Boundary Wire farther away from the neighboring
containment system.
