70
NS-19E310NA15 Insignia 19" LED TV
www.insigniaproducts.com
INlink (CEC-compatible) device
A retail banner
is displayed.
• You selected “Retail Mode”
when you ran the TV setup
wizard. Reset your TV to the
factory defaults, then select
Home Use Mode on the What is
your viewing environment
screen. See “Restore settings to
the defaults” on page 64.
Problem Solution
My TV is not
displaying the
video from the
connected CEC
device.
• Make sure that the HDMI cable
is connected securely to your
TV and the device.
• Make sure that the device is
connected to your TV with an
HDMI cable.
• Make sure that the device is a
CEC device. See the
documentation that came with
the device for more
information.
• Make sure that the correct
video input source is selected.
See “Select the video input
source” on page 37.
• Make sure that the INlink
feature is turned on. See “Turn
INlink on or off” on page 39.
• Try adjusting the TV picture. See
“Adjust the TV picture” on
page 46.
• If the device is not an Insignia
device, it may not be
compatible with your TV.
Problem Solution
My TV is not
playing the
audio from the
connected CEC
device.
• Make sure that the HDMI cable
is connected securely to your
TV and the device.
• Make sure that the device is
connected to your TV with an
HDMI cable.
• Make sure that the device is a
CEC device. See the
documentation that came with
the device.
• Make sure that the TV volume is
turned up and not muted.
• Try adjusting the TV sound. See
“Adjust sound settings” on
page 49.
• Make sure that the TV speakers
are turned on and not muted.
See “Adjust sound settings” on
page 49.
• Make sure that the INlink
feature is turned on. See “Turn
INlink on or off” on page 39.
• If you have connected an HDMI
CEC audio receiver, adjust the
volume on the receiver. When
your TV detects an audio
receiver, the TV speakers turn
off and sound plays through
receiver speakers only.
• If the device is not an Insignia
device, it may not be
compatible with your TV.
My TV’s remote
control does
not control the
device.
• Make sure that there are no
obstructions between the
remote control and the remote
control sensors on your TV and
the device.
• Depending on the device, all
the buttons may not work.
• Make sure that the INlink
feature is turned on. See “Turn
INlink on or off” on page 39.
• If you are trying to control the
volume on an HDMI CEC audio
receiver using your TV remote
control, make sure that the TV
Speakers option on the AUDIO
menu is set to On. See “Adjust
sound settings” on page 49.
• If you are trying to control the
volume on an HDMI CEC audio
receiver using your TV remote
control, make sure that the
Audio Receiver option on the
INlink menu is set to On. See
“Turn Audio Receiver on or off”
on page 41.
• The device may not support this
feature. See the documentation
that came with the device for
more information.
Problem Solution
