HOMEBASE SOLUTION COMMISIONING GUIDE
5 Obtaining Help
In order to resolve problems that may arise with the use of the URM tool set, a
helpdesk has been set up to track and manage problem resolution.
5.1 Contacting the Helpdesk
Via the Internet
The helpdesk can be accessed from the Indigo Stone web site at
www.indigostone.com.
To enter the helpdesk, follow the Helpdesk Ticket link in the Contact Us
Section
. Fill in the various fields on the web form provided with as much detail
as possible. Submit the enquiry and an Indigo Stone representative will contact
you to assist in the resolution of the problem.
Alternatively, you may wish to use the live support facility. This is available at
www.indigostone.com. Simply click on the live support link and you can chat to
a heldesk operator in real time.
Via email
To contact the helpdesk via email, please send an email to
helpdesk@indigostone.com. The email should contain the following details:
• Customer Name
• Company Name
• Telephone number
• Problem/Issue (as much detail as possible)
• Priority of the issue (high, medium or low)
• Business Impact of the issue
• Hardware
• Operating System level
• Homebase software version (available from the Help panel)
Via telephone
A helpdesk ticket can be raised by telephone during normal working hours in
the UK. The helpdesk number is +44 (0)1993 849000. The information
categories listed above will be requested to help to fully document the issue.
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