A
Reporting a New Problem
A-7
Customer Support
Reporting a New Problem
For a new problem, please provide the following information:
❑ Release level of the software that you are running
❑ Software installation parameters
❑ Host type on which you are running
❑ Operating system you are running and its release number
❑ Functions of the software that you are running
❑ Whether you can reproduce the problem
❑ Previous occurrences of the problem
❑ Whether the software has ever worked correctly
❑ Time period that the software did work properly
❑ Conditions under which the software worked properly
❑ Changes to your system between the time the software worked
properly and the problem began
❑ Exact sequence of events that led to the system error
❑ Message numbers and complete text of any messages that the
system produced
❑ Log file dated near the time the error occurred
❑ Results from tests that you have run
❑ Other related system output
❑ Other information that may help solve the problem
