36 | Troubleshooting
Misformed
characters
• If characters are improperly formed and
producing hollow images, the paper stock
may be too slick. Try a different paper. See
"Selecting print media" on page 17.
Page skew
• Ensure that the paper is loaded properly.
• Check the paper type and quality. See
"Selecting print media" on page 17.
• Ensure that the paper or other material is
loaded correctly and the guides are not too
tight or too loose against the paper stack.
Curl or wave
• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high
temperature and humidity can cause paper
curl. See "Selecting print media" on
page 17.
• Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
Wrinkles or creases
• Ensure that the paper is loaded properly.
• Check the paper type and quality. See
"Selecting print media" on page 17.
• Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts
are dirty
• Check for leaking toner. Clean the inside of
the printer. See "Cleaning the inside" on
page 24.
CONDITION SUGGESTED SOLUTIONS
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Solid Color or
Black pages
• The toner cartridge may not be installed
properly. Remove the cartridge and reinsert
it.
• The toner cartridge may be defective and
need replacing. Remove the toner cartridge
and install a new one. See "Replacing the
toner cartridge" on page 27.
• The printer may require repair. Contact a
service representative.
Loose toner
• Clean the inside of the printer. See
"Cleaning the inside" on page 24.
• Check the paper type and quality. See
"Selecting print media" on page 17.
• Remove the toner cartridge and install a
new one. See "Replacing the toner
cartridge" on page 27.
• If the problem persists, the printer may
require repair. Contact a service
representative.
Character Voids
Character voids are white areas within parts of
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
composition of transparencies, some
character voids are normal.
• You may be printing on the wrong surface
of the paper. Remove the paper and turn it
around.
• The paper may not meet paper
specifications. See "Selecting print
media" on page 17.
Horizontal stripes
If horizontally aligned black streaks or smears
appear:
• The toner cartridge may be installed
improperly. Remove the cartridge and
reinsert it.
• The toner cartridge may be defective.
Remove the toner cartridge and install a
new one. See "Replacing the toner
cartridge" on page 27.
• If the problem persists, the printer may
require repair. Contact a service
representative.
Curl
If the printed paper is curled or paper does not
feed into the printer:
• Turn over the stack of paper in the tray.
Also try rotating the paper 180° in the tray.
• Change the printer option and try again. Go
to printer properties, click Paper tab, and
set type to Thin Paper. Refer to the
Software section for details.
CONDITION SUGGESTED SOLUTIONS
A
A
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
