Cisco Systems TN093 Manual

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18

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ObjectworldCommunicationsCorp.•308LeggetDrive•Ottawa,ON•

Canada•K2K1Y6• 613‐599‐9698•F:613‐599‐7457•www.objectworld.com

4.3 CreatingaFaxPre‐answerService

Thefaxpre‐answerserviceisonlyrequiredifyouwanttoprovidevoiceandfaxonthesameincomingcallednumber.You

canskipthisstepifyouhaveseparateincomingnumbersforvoiceandfax.

Thefaxpre‐answerserviceperformsadatabase‘fetchdata’thatmatchestheoriginalcallednumber(representedas

Caller‐IDNumber)toanassociatedextension.Ifthereisnothingmatchingthecallednumberinthedatabaseortheservice

isnotabletoaccesstheODBCDatabase,theservicewilltransferthecalltotheoperator.The“Ringing(2rings).wav”

audiofileisavailableaspartofthisintegrationnote.

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TocreatethePre‐answerservice

1. Copythe“Ringing(2rings).wav”tothe

“C:\ProgramFiles\Objectworld\UCServer\Data\Users\00000000\Announcements\Shared”directoryontheUC

Serverplatform.

2. FromtheAdministrationServicesNavigationpane,navigatetotheSharedservicesfolder.

3. Right‐clickandselectNew>Service

4. NametheservicePre‐answer

5. Double‐clickonthenewlycreatedservicetoopentheServiceEditor

6. Createtheserviceasdefinedinthepictureabove.

4.4 CreatinganIdentityforthePre‐answerServiceforUsers

Thepre‐answerservicewillbeconfiguredforeachuser.Eachuserthatrequiresasinglenumberforbothvoiceandfaxwill

require‘PersonalBusinessAssistant’asthecallansweringmode.

Toverifythattheuserisconfiguredfor‘PersonalBusinessAssistant’callansweringmode

1. FromtheAdministrationNavigationpane,selectUsers.

2. Double‐clicktheuserthatyouwanttoassociatethepre‐answerserviceinthecontentpane.

3. SelecttheGeneraltab,andverifythattheCallAnsweringmodefortheuserisconfiguredasPersonalBusiness

Assistant.

Tocreateanidentityforpre‐answerservice

1. FromtheAdministrationNavigationpane,selectUsers.

T: