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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
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Chapter 1 FAQs and Troubleshooting
Faults FAQs and Troubleshooting
Symptom Access points do not get the expected configuration applied from a Wizard template.
Possible Cause An auto-managed configuration template exists that is assigned to meet other
matching criteria.
Recommended Action Check the matching criteria by selecting Configure > Auto Update >
Auto-Managed Configuration > Assign Templates.
Faults FAQs and Troubleshooting
• Faults FAQs, page 1-11
• Faults Troubleshooting, page 1-13
Faults FAQs
• Q.Does acknowledging a fault clear it?
• Q.How can I remove cleared faults? They are taking up a lot of space in my database.
• Q.Why didn’t the fault color on the device tree change (it remains red) after I Acknowledged a P1
fault on an AP?
• Q.What traps are sent from the WLSE?
• Q.What traps are received by the WLSE?
• Q.Does a MIB or trap definition file exist for the WLSE?
• Q.What information is emailed in a fault notification?
• Q.Why I am not receiving any email fault notifications for low priority faults?
• Q.After I change the refresh rate in the Display Faults screen, why does it revert back to the default
of 300 seconds when I log out, then log back in again?
• Q.Why is a fault that is set to one priority level reported as a different priority level?
• Q.If I have a large number of access points, 1,000 or more, will increasing the polling cycles for
policies that report traps to the WLSE enable faster processing of the faults?
• Q.What happens to faults when radio management features are disabled using the radiomanager
disable CLI command?
• Q.The Fault Summary table is displaying the SSID in hexagonal format (for example,
"\x00\x00\x00\x00\x00\x00\x00\x00\x00"). What causes this?
Q.
Does acknowledging a fault clear it?
A.
No, it only removes it from the Active list. For a description of fault states, see the information on
understanding fault states in the online help.
Q.
How can I remove cleared faults? They are taking up a lot of space in my database.
A.
Clearing a fault does not purge the fault itself. To purge the old faults:
a. Select Devices > Discover > Inventory > Polling.
