Technical Information
-22- MVP™ (12/18/37.5) Series Getting Started User Manual, Rev. 10
Procedure
The user must send the merchandise prepaid, in the original box, and
packing and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization (RMA) n
shipping the product. Be prepared to provide the model number, serial number,
description of the cause(s) for the return.
The user must clearly label the package with an RMA number. CHAUVET® will refuse any
product returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly
affixed label.
Once you have received the RMA number please include the following information on a
piece of paper inside the box:
· Your name
· Your address
· Your phone number
· The RMA number
· A brief description of the problem(s)
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. Proper FedEx packing or double-boxing
are recommended packaging methods.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s).
World Headquarters
CHAUVET®
General Information
Address: 5200 NW 108
th
Avenue
Sunrise, FL 33351
Voice: 954-929-1115
Fax: 954-929-5560
Toll free: (800) 762-1084
United Kingdom & Ireland
CHAUVET® Europe Ltd.
General Information
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice: +44 (0)1773 511115
Technical Support
Voice: 954-929-1115 (Press 4)
Fax: 954-756-8015
Email: tech@chauvetlighting.com
Technical Support
Email: uktech@chauvetlighting.com
World Wide Web
www.chauvetlighting.com
World Wide Web
www.chauvetlighting.co.uk
