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Frequently Asked Questions
Q: What other media formats can the Digital Photo Frame support? Why will it
not play all images or movie files?
A: The Digital Photo Frame will support JPEGs and AVI Motion JPEGs taken
from a digital camera. The Digital Photo Frame may not read all images or
video files downloaded from the Internet. Many of the video formats
downloaded from the Internet are not supported as well.
Q: I have a memory card in the Digital Photo Frame, but it’s not reading the
card. What should I do?
A: First, make sure that you are using a memory card that is supported by the
Digital Photo Frame. Second, ensure that the memory card is inserted all
the way into the correct slot. Third, press the Menu button until you reach
the Card Select page. If the memory card is properly inserted into the slot,
that memory card icon will be highlighted.
Note: Some digital cameras save images into non-standard formats. Please
refer to your camera’s operating manual for specifics.
Q: Why do some pictures load faster than others?
A: Higher resolution pictures load slower. Using a lower resolution when taking
pictures will speed up loading time.
Q: If I have a card inserted into the frame, but I want to run the Slide Show with
pictures in the internal memory, what should I do?
A: Go to the Card Select page and select “Built-in Memory”. Go to Photos and
select an image. Press the Play Button and the unit will go into Slide Show
Mode.