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Troubleshooting
Digital Music Player cannot operate after it was formatted in Windows
®
Formatting the Digital Music Player using the “Quick Format” or “Full Format” option in Windows
®
destroys the default format of the Digital Music Player. To retrieve the default format, you must link to
http://www.transcendusa.com/ and download a Firmware Update for your Digital Music Player.
How do I find out what Windows Media Player version I am using?
1. Open your Windows Media Player program.
2. Click on the “Help” menu and select the “About Windows Media Player” option.
3. The version of your Windows Media Player will be displayed on the computer screen.
Cannot listen to DRM music on my MP630?
1. The MP630 only supports WMA-DRM10 music files, is this the file type you are using?
2. Did you use the MTP “Music Transfer Mode” to transfer music to the MP630?
Sync Lyrics: Why can’t I see the words of the song I am listening to?
For detailed Sync Lyrics instructions, please link to the FAQ section on our website
http://www.transcendusa.com/Support/FAQ/index.asp?axn=Detail&LangNo=0&FAQNo=402
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