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Troubleshooting Tips
Problem
After connecting the player to computer,
"USB connected" does not appear on the
display.
Cannot access the player via Windows 2000
computer.
Cannot playback tracks on the player.
Checkpoints / Action
• Make sure the device is powered on. Some
players do not automatically come on when
plugged into the computer.
• Make sure that the USB connections to the
computer and device are securely in.
• Install the Service Pack 3 for Windows
2000. Visit
www
.windowsupdate.microsoft.com
to check for the latest updates.
• Make sure audio tracks are encoded in the
mp3 or Windows Media formats at
supported bitrates. Please check the player’s
user manual for bitrates supported.
• WMA files may be DRM protected and you
don’t have the proper rights (license) to play
the files.
Check the website and/or application help
system of the music download service
provider from where the content was
purchased from for license acquisition
details.
For more information on how license
acquisition works, go to
www
.microsoft.com/windowsmedia/drm