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TR OUB L E S HOOT ING G UIDE
16
TROU
Should you experience difficulties in the use of this unit please refer to the following chart or call 1-800-777-
5331 for Customer Service.
Symptom
Possible Problem
Solution
AC power cord is not plugged
into a wall outlet or the
connector is not plugged into
the power supply jack on the
back of the unit.
Plug the AC adaptor into a wall outlet and plug the
connector into the supply jack on the unit.
The unit does not
respond (no power)
Wall outlet is not functioning.
Plug another device into the same outlet to confirm
the outlet is working.
Using no/wrong iPod®
Adaptor.
Make sure the dock insert is the proper fit for your
iPod®.
iPod® does not
dock properly
iPod® does not install
properly.
Remove your iPod® from the dock and check for
obstruction on the connectors in the dock and on
your iPod®. Then reseat it in the dock.
iPod® is not installed properly.
Remove your iPod® from the dock and check for
obstruction on the connectors in the dock and on
your iPod®. Then reseat it on the dock.
iPod® does not
respond to the
speaker system
Your iPod® is locked up.
Please make sure that your iPod® is working
properly before docking into the unit. Please refer to
your iPod® manual for details.
iPod® is not installed properly.
Remove your iPod® from the dock and check for
obstruction on the connectors in the dock and on
your iPod®. Then reseat it in the dock.
iPod® does not
charge up
iPod® is locked up/ frozen.
iPod® battery has problem.
Please make sure your iPod® is working properly
before docking into the unit. Please refer to your
iPod® manual for details.
AM band is too
noisy
The reception at the set
location is poor.
Slightly rotate the unit for the best reception.
Volume level is set too high.
Decrease the volume.
If the iPod original sound source is of poor quality,
distortion and noise are easily noticed with high-
power speakers. Try a different audio source such
as a music CD.
Sound is distorted
Sound source is distorted.
If you are using an external sound source like older
generation of iPod®, try reducing the output volume
on the device itself. Also try turning bass boost OFF
or change the EQ setting.