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NW-E001 / E002 / E003 / E005 / E001F / E002F / E003F / E005F.GB.2-678-177-11(1)
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Troubleshooting
Charging the battery
Symptom Cause/Remedy
Battery life is short. • The operating temperature is below 5°C (67°F).
Battery life becomes shorter due to the battery
characteristics. This is not malfunction.
• The battery is required to be replaced.
Consult your near Sony dealer.
• Battery charging time is not enough.
Charge the battery longer if the USB connection
(USB Power) is set to “100mA” (
page 39).
Connection with the computer/SonicStage
Symptom Cause/Remedy
The SonicStage software
cannot be installed.
• The computer’s operating system software is not
compatible with SonicStage.
Refer to the system requirement (
page 78).
• All Windows applications are not closed.
If you start the installation while other programs
are running, an error may occur. This is especially
true for programs that require significant system
resources, such as virus-protection software.
• There is not enough free space on the hard disk of
your computer.
You need 200 MB or more of free space. Delete
any unnecessary files on your computer.
• You are not logged on as an “Administrator.”
If you are not logged on as an “Administrator,” the
installation of SonicStage might fail. Make sure
that you are logged on using an account with
“Administrator” privileges.
The progress bar on the
display of your computer
is not moving. The access
lamp of your computer
has not lit for a few
minutes.
• The installation is progressing normally. Please wait.
The installation may take 30 minutes or more,
depending on your system environment.
SonicStage does not start
up.
• Your computer’s system environment has changed,
perhaps due to an update of the Windows operating
system.
Continued
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