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Symptom
The computer does not identify the
player when it is connected to the
computer.
The computer/player do not
operate normally when connected.
“Failed to authenticate the portable
player” appears on the display when
the player is connected to the computer.
Cannot Check-Out.
There are only a few songs I can
Check-Out. (The recordable time is
short.)
Cannot Check-In.
Check-In starts automatically when
the player is connected to the
computer.
The CD cannot be recorded.
Other
Symptom
The player gets warm.
The buttons do not operate.
Cause/Remedy
c Make sure the dedicated USB cable is correctly connected.
(page 12)
c If you are connecting both devices with a USB hub or a USB
extension cable, normal operation is not guaranteed. Please use
only the supplied dedicated USB cable.
c You cannot use this player anymore. Please contact your
nearest Sony dealer.
c The dedicated USB cable is not fully plugged in. Disconnect the
dedicated USB cable and re-connect it.
c A song cannot be Checked Out more than three times. Check
the song back in from one of your other portable players so that
Checking Out is enabled again.
c The free memory space of Network Walkman may be less than
the data of the song you want to Check-Out. Check-In
unnecessary songs to make more memory space.
c The songs can only be checked in to the computer from which
they were checked out.
c If a song is deleted from the computer, it cannot be Checked In.
c If you delete songs using another computer’s OpenMG Jukebox
software, when you reconnect to your computer, the OpenMG
Jukebox software will register those songs as Checked In, and
the remaining available Check-Out count is restored.
c Clean the CD.
continued
Cause/Remedy
c The player gets warm during playback.
c Make sure the HOLD switch is OFF. (page 21)
c You must change the battery. (page 9)