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Symptom Cause/Remedy
When double-
clicking [Setup.
exe] to install the
bundled software,
[Setup.exe] does
not execute, and
the Properties
window opens.
Install the bundled software after
installing Windows Media Player 11. For
details on Windows Media Player 11,
refer to the following web site:
http://support.microsoft.com/
To initialize (format) the player
You can format the built-in flash memory of the player. If
the memory is formatted, all files including the Operation
Guide (PDF file) will be erased and all setting values
returned to their defaults. Be sure to verify the files stored
in memory prior to formatting, and then export any
necessary files to the hard disk of your computer or other
device beforehand.
1 Press and hold the BACK/HOME button
until the Home menu appears.
2 Select [Settings] – [Common
Settings] – [Reset/Format] – [Format] –
[Yes] – [Yes] in this order.
Press the /// button to select the item, and then
press the button to confirm.
When initialization finishes, [Memory formatted.]
appears.
Note
Do not format the built-in flash memory using Windows
Explorer. If you format the built-in flash memory, format
it on the player.
Troubleshooting
If the player does not function as expected, try the following
steps to resolve the issue.
1 Find the symptoms of the issue in
“Troubleshooting” in the Operation Guide
(PDF file), and try any corrective actions
listed.
For details on connecting to a computer, see the tables on
the right.
2 Connect the player to your computer to
charge the battery.
You may be able to resolve some issues by charging the
battery.
3 Press the RESET
button with a small
pin, etc.
If you press the RESET
button while operating the
player, stored data and
player settings may be lost.
4 Check information on the issue in the Help
of each software.
5 Look up information on the issue on one of
the customer support Web sites.
About the customer support Web sites, see “For the latest
information”.
6 If the approaches listed above fail to resolve
the issue, consult your nearest Sony dealer.
Symptom Cause/Remedy
The player cannot
charge the
battery.
The USB cable is not connected to a
USB connector on your computer
properly.
Disconnect the USB cable, and then
reconnect it.
Use the supplied USB cable.
The battery is charged in an ambient
temperature out of the range of 5 °C
(41°F) to 35 °C (95°F). You cannot charge
the battery when icon appears.
Charge the battery in an ambient
temperature of 5 °C (41°F) to 35 °C
(95°F).
The computer is not on.
Turn on the computer.
Your computer has entered Sleep or
Hibernate status.
Release the computer from Sleep or
Hibernate status.
A USB hub is being used.
Connecting the player via a USB hub
may not work. Connect the player to
your computer using the supplied
USB cable.
The operating system installed on the
computer is not supported by the player.
To charge the player, connect the
player to a computer with the
operating system that is supported by
the player.
[Connecting] or
[Connected USB
(MTP)] does not
appear when
connected to the
computer with
the supplied USB
cable.
The USB cable is not connected to a
USB connector on your computer
properly.
Disconnect the USB cable, and then
reconnect it.
Use the supplied USB cable.
Symptom Cause/Remedy
[Connecting] or
[Connected USB
(MTP)] does not
appear when
connected to the
computer with
the supplied USB
cable.
A USB hub is being used.
Connecting the player via a USB hub
may not work. Connect the player
directly to your computer using the
supplied USB cable.
The computer is running another
software other than the one used for
transferring.
Disconnect the USB cable, wait a few
minutes, and reconnect it. If the
problem persists, disconnect the USB
cable, restart the computer, and then
reconnect the USB cable.
[Connecting] or [Connected USB
(MTP)] may not appear on the player,
depending on the software environment
that is running on your computer.
Activate Windows Media Player, or
Windows Explorer.
The USB connector on your computer
may have a problem.
Connect the player to another USB
connector on your computer.
When you use the player for the first
time, or when the battery is low, it may
take the player about 30 seconds to
display the message after connected to a
computer. This is not a malfunction.
The software authentication may be
performed and it may take rather a long
time. Wait for a while.
The player
becomes unstable
while it is
connected to the
computer.
A USB hub or USB extension cable is
being used.
Connecting the player via a USB hub
or extension cable may not work.
Connect the player directly to your
computer using the supplied USB
cable.
BACK/HOME button
5-way button*
1
(play/pause/confirm) button
/ buttons
/ buttons
Headphone jack
WM-PORT jack
Connect the supplied USB cable, or optional peripheral devices.
Display
VOL +*
1
/– button
OPTION/PWR OFF button
Press to display the option menu.
If you press and hold the OPTION/PWR OFF button, the
screen turns off and the player enters standby mode.
HOLD switch
Strap hole
RESET button
Use a small pin, etc.
*
1
There are tactile dots. Use them to help with button operations.
Precautions
About the headphones
Avoid playing the unit at so loud a volume that extended play
might affect your hearing.
At a high volume outside sounds may become inaudible.
Avoid listening to the unit in situations where hearing must
not be impaired, for example, while driving or cycling.
As the supplied headphones are of open-air design, sounds go out
through the headphones. Remember not to disturb those close to
you.
License and Trademark Notice
Refer to the Operation Guide (PDF file).
For the latest information
If you have any questions or issues with this product, or would
like information on compatible items with this product, visit
the following web sites.
For customers in the USA:
http://www.sony.com/walkmansupport
For customers in Canada:
http://www.sony.ca/ElectronicsSupport/
For customers in Europe:
http://support.sony-europe.com/DNA
For customers in Latin America:
http://www.sony-latin.com/index.crp
For customers in other countries/regions:
http://www.sony-asia.com/support
For customers who purchased the overseas models:
http://www.sony.co.jp/overseas/support/
RESET button
Printed on 70% or more recycled paper.