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NWZ-S636F / S638F / S639F / S736F / S738F / S739F .GB.4-110-117-11(1)
Troubleshooting
133
133
Operation
Symptom Cause/Remedy
There is no sound.
The volume lev
el is set to zero.
Turn the vol
ume up (
page 11).
The headpho
ne plug is not connected properly.
Connect th
e headphone plug properly (
page
11).
Th
e headpho
ne plug is dirty.
Clean the he
adphone plug with a soft dry cloth.
No songs or vide
os are stored on the player.
Follow the in
structions in the displayed message,
and transfer songs or videos from the computer.
No data is played.
The battery i
s consumed.
Charge th
e battery fully (
page 23).
If the play
er does not react, even after charging
the battery, press the RESET button to reset the
player (
page 132).
No data is st
ored on the player.
Follow the in
structions in the displayed message,
and transfer data from the computer.
Transferre
d files are not in a playable format. For
details, see “Supported file format” of
“Specifications” (
page 159).
S
ongs or videos m
ay not be played back,
depending on the file format (
page 159).
Photos may n
ot be displayed, depending on the
file size or the file format (
page 159).
You are placin
g audio MP4 files in a video folder by
dragging and dropping.
Place them in the “
MUSIC” folder by dragging
and dropping.
The playbac
k limitation period of the song has
expired due to subscription conditions, etc.
Songs with a
n expired playback limitation period
cannot be played back. Update them using the
software used for transferring.
After draggin
g and dropping in Windows Explorer,
data hierarchy levels do not correspond to the player
(
page 27).
Continued
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