Filter
Top Products
NWZ-A726 / A 728 / A729.GB.3-299-381-11(1)
Troubleshooting
114
114
Message Meaning Remedy
Cannot play; file format is not
supported.
Y
ou are trying to play a
file that cannot be
played on the player.
Y
ou transferred an audio
file to video folders by
dragging and dropping.
You cannot play a song in
an unsupported format
file (
page 126).
Place them in folders
under the “MUSIC”
folder.
Cannot play; file is damaged. Please
connect to compliant software or
device and transfer again.
The file you are trying to
play is damaged.
Transfer the file to the
player again.
Cannot play; the license is
expired.
The playback limitation
period of the song has
expired.
Update the license
information of songs
using the software used
for transferring.
Do not disconnect.
The player is connected to
a computer or other
external devices to
transfer data.
This is not an error
message. Do not disconnect
the USB cable until
transferring completes.
Firmware update failed.
Updating the firmware
failed to complete.
Follow the instructions
displayed on your
computer to retry
updating the firmware.
Library error encountered. Please
connect to compliant software or
device and transfer again.
The database for songs,
videos or photos is
damaged.
T
ransfer songs, videos,
or photos again.
If the remedy above
does not solve the
problem, format the
built-in flash memory
(
page 92), then
transfer the data again.
LOW BATTERY. Please Charge.
The player’s battery is
running low.
Charge the battery (
page 21).
No items found starting with this
letter.
No songs exist that start
with the selected initial
letter, during the “Initial
Search” function.
Press the ///
button to select other
initial letters.
No Library exists. Please connect
to compliant software or device
and transfer again.
Even after data is
transferred, there is no
information about data
transferred to the player.
Transfer the data again to
the player using Windows
Explorer, or another
transfer capable software.
No photos are available for
display.
There are no photos that
can be displayed on the
player.
Transfer photos in a
supported format.
Continued
Table of
Contents
Menu
Index