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NW-E013/E015/E016/E013F/E015F/E016F.GB 3-093-019-11(1)
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Troubleshooting
To delete abnormal data from the built-in flash memory
If “CANNOT PLAY,” “DRM ERROR,” “EXPIRED,” “FILE ERROR,” “FORMAT
ERROR,” “MEMORY ERROR,” or “NO DATABASE” appears, there is a problem
with all or part of the data stored in the built-in flash memory.
Please follow the procedure below to erase data you cannot play.
1 Connect the player to the computer, and start SonicStage.
2 If you have already specified the data with problems, erase the data
using SonicStage.
3 If the problem persists, transfer all data without problems back to the
computer using SonicStage while the player is connected to the
computer.
4 Disconnect the player from the computer and then format the built-in
flash memory using the “Format” menu (
page 57).
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