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NW-A605 / A607 / A608.GB.2-661-269-11(1)
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Troubleshooting
If the player does not function as expected, try the following steps to resolve
the issue.
1 Reset the player by pressing the Reset
button with a small pin.
All the tracks and settings stored on the player will
not be erased even when you reset it.
2 Find the symptoms of the issue in the following troubleshooting
tables, and try any corrective actions listed.
3 Check for information about the issue in CONNECT Player Help.
4 Look for information about the issue on one of the support Web
sites.
For customers in the USA, visit: http://www.sony.com/walkmansupport/
For customers in Canada, visit: http://www.sony.ca/ElectronicsSupport/
For customers in Europe, visit: http://www.sonydigital-link.com/DNA/
For customers in China, visit: http://service.sony.com.cn/KB/
For customers in Taiwan, visit: http://www.twsupport.css.ap.sony.com/
For customers in Korea, visit: http://scs.sony.co.kr/walkman/
For customers in other countries or areas, visit: http://www.css.ap.sony.com/
5 If the approaches listed above fail to resolve the issue, consult
your nearest Sony dealer.
Operation
Symptom Cause/Remedy
There is no sound.
Noise is generated.
• The volume level is set to zero.
Turn the volume up (
page 9).
• The headphone jack is not connected properly.
Connect the headphone jack properly (
page
10).
• The headphone plug is dirty.
Clean the headphone plug with a soft dry cloth.
• No audio files are stored in the built-in flash
memory.
If “NO DATA” appears, transfer audio file(s) from
the computer.
Troubleshooting
Reset button
Continued
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