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Troubleshooting
The following checklist will help you remedy
problems you may encounter with your unit.
Before going through the checklist below, check the
connection and operating procedures.
If the problem is not solved, visit the following
Support site.
Support site
If you have any questions or for the latest
support information on this product, visit the
web site below:
http://support.sony-europe.com
General
No power is being supplied to the unit.
• Check the connection. If everything is in order, check
the fuse.
• If the unit is turned off and the display disappears, it
cannot be operated with the remote commander.
tTurn on the unit.
The power antenna (aerial) does not extend.
The power antenna (aerial) does not have a relay box.
No sound.
• The volume is too low.
• The ATT function is activated, or the Telephone ATT
function (when the interface cable of a car telephone
is connected to the ATT lead) is activated.
• The position of the fader control “FAD” is not set for
a 2-speaker system.
• The CD changer is incompatible with the disc format
(MP3/WMA).
tPlay back with a Sony MP3 compatible CD
changer, or this unit.
• The Bluetooth audio device is in pause.
tCancel pause.
No beep sound.
• The beep sound is canceled (page 16).
• An optional power amplifier is connected and you are
not using the built-in amplifier.
The contents of the memory have been erased.
• The RESET button has been pressed.
tStore again into the memory.
• The power supply lead or battery has been
disconnected.
• The power supply lead is not connected properly.
Stored stations and correct time are erased.
The fuse has blown.
Makes noise when the position of the ignition
is switched.
The leads are not matched correctly with the car’s
accessory power connector.
During playback or reception, demonstration
mode starts.
If no operation is performed for 5 minutes with
“DEMO-ON” set, demonstration mode starts.
tSet “DEMO-OFF” (page 17).
The display disappears from/does not appear
in the display window.
• The dimmer is set “DIM-ON” (page 17).
• The display disappears if you press and hold (OFF).
tPress and hold (OFF) on the unit until the
display appears.
• The connectors are dirty (page 22).
The Auto Off function does not operate.
The unit is turned on. The Auto Off function activates
after turning off the unit.
tTurn off the unit.
Card remote commander operation is not
possible.
Make sure the insulation film has been removed
(page 6).
CD/MD playback
The disc cannot be loaded.
• Another disc is already loaded.
• The disc has been forcibly inserted upside down or in
the wrong way.
The disc does not play back.
• Defective or dirty disc.
• The CD-Rs/CD-RWs are not for audio use (page 20).
MP3/WMA files cannot be played back.
The disc is incompatible with the MP3/WMA format
and version (page 20).
MP3/WMA files take longer to play back than
others.
The following discs take a longer time to start
playback.
– a disc recorded with a complicated tree structure.
– a disc recorded in Multi Session.
– a disc to which data can be added.
The display items do not scroll.
• For discs with very many characters, those may not
scroll.
• “A.SCRL” is set to “OFF”.
tSet “A.SCRL-ON” (page 17).
tPress and hold (DSPL) (SCRL).
The sound skips.
• Installation is not correct.
tInstall the unit at an angle of less than 45° in a
sturdy part of the car.
• Defective or dirty disc.
The operation buttons do not function.
The disc will not eject.
Press the RESET button (page 6).
Press Z (eject) (page 9).