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Troubleshooting
If you experience any of the following difficulties while using your Network Walkman, use this
troubleshooting guide to help to remedy the problem prior to consulting a Sony dealer. Should
any problem persist, consult your nearest Sony dealer. If a problem occurs while connected to
your computer, also refer to “Troubleshooting” in the online help of the supplied software.
To reset the player
If your Network Walkman does not operate normally, or if
there is no sound, even after checking the troubleshooting
guide below, press the reset button for more than 1 second
with a thin instrument such as a paper clip.
z Tip
Any audio files stored in the memory will not be erased by pressing the reset button.
What happened?
On operating
Reset
button
Symptom
There is no sound.
Noise is generated.
Buttons do not work.
The transferred tracks
cannot be found.
Cause/Remedy
• The volume level is set to zero.
c Turn the volume up (page 15).
• The headphone jack is not connected properly.
c Connect the headphone jack properly (page 15).
• The headphone plug is dirty.
c Clean the headphone plug with a soft dry cloth.
• No audio files are stored in the memory.
c If “NO DATA” appears, transfer audio file(s) from the computer.
• The Slide Cover is set to the “HOLD” position.
c Set the Slide Cover to the center position (normal mode).
• Your Network Walkman contains moisture condensation.
c Wait a few hours to let your Network Walkman dry.
• The remaining battery power is insufficient.
c Charge the battery (page 12).
• The Play Range is shortened.
c Select “All Track” in the search menu screen (page 16).
• The built-in flash memory of the Network Walkman was formatted
using Windows Explorer.
c Format the built-in flash memory using the “Format” menu of the
Network Walkman (page 39).
• The Network Walkman is disconnected from your computer while
data is being transferred.
c Transfer usable files back to your computer and format the built-
in flash memory using the "Format" menu of the Network
Walkman (page 39).