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Troubleshooting
If you experience any of the following difficulties while using your Network Walkman, use this
troubleshooting guide to help you to remedy the problem prior to consult a Sony dealer. Should
any problem persist, consult your nearest Sony dealer. If a problem occurs while connected to
your computer, also refer to “Troubleshooting” in the online help of the supplied software.
To reset the player
If your Network Walkman does not operate normally, or if there is no sound, even after checking
the troubleshooting guide below, remove the battery and re-insert it.
What happened?
On operating
Symptom
There is no sound.
Noise is generated.
Buttons do not work.
The volume is not loud
enough.
There is no sound from the
right channel of the
headphones.
Playback has stopped
suddenly.
Cause/Remedy
• The volume level is set to zero.
c Turn the volume up (page 14).
• The headphone jack is not connected properly.
c Connect the headphone jack properly (page 14).
• The headphone plug is dirty.
c Clean the headphone plug with a soft dry cloth.
• No audio files are stored in the memory.
c If “NO DATA” is displayed, transfer audio file(s) from the
computer.
• The GROUP/HOLD switch is set to HOLD.
c Set the GROUP/HOLD switch to (NORMAL) (page 25).
• Your Network Walkman contains moisture condensation.
c Leave your Network Walkman aside for a few hours.
• The remaining battery power is insufficient.
c Replace the battery (page 9).
The AVLS is enabled.
c Disable the AVLS (page 27).
The headphone jack is not fully inserted.
c Connect the headphone jack fully (page 14).
The remaining battery power is insufficient.
c Replace the battery (page 9).
continued