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Troubleshooting
Saving and deleting images
The file name is
not displayed
properly.
• Did you rename the file with
a computer or other device?
c If you named or renamed the file on your
computer and the file name includes
characters other than alphanumeric
characters, the file name may not be
displayed properly on the photo frame.
Also, for a file created on a computer or
other device, a maximum of ten characters
from the beginning of the file name can be
displayed.
Symptom Check item Cause/Solutions
Cannot save an
image.
• Is the memory card write-
protected?
c Cancel write-protection and try saving
again.
• Is the write-protect switch of
the memory card in the
[LOCK] position?
c Slide the write-protect switch to the
enabled position.
• Is the memory card full? c Delete unwanted images (page 34). or
replace the memory card with one with
sufficient free space.
• Is the internal memory full? c Delete unwanted images (page 34).
• Did you save images from a
computer to the internal
memory without making a
folder in the internal
memory?
c If you do not make a folder, you can only
save up to 512 images. In addition, the
number of images to be saved may be
reduced depending on the file name length
or character type. When you save images
in the internal memory from a computer,
be sure to make a folder in the internal
memory and save the images in this
folder.
Cannot delete an
image.
• Is the memory card write-
protected?
c Use the device you are using to cancel
write-protection and try deleting again.
• Is the write-protect switch of
the memory card in the
[LOCK] position?
c Slide the write-protect switch to the
enabled position.
• Are you using a “Memory
Stick-ROM”?
c It is not possible to delete an image from a
“Memory Stick-ROM” or to formar it.
• Is this image protected? c Check the image information displayed in
single view mode (page 21).
An image with a mark is set to
Read Only. You cannot delete it from the
photo frame.
Symptom Check item Cause/Solutions
Continued