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Troubleshooting
Saving and deleting images
The file name is
not displayed
properly.
• Did you rename the file with
a computer or other device?
c If you named or renamed the file on your
computer and the file name includes
characters other than alphanumeric
characters, the file name may not be able
to be displayed properly on the photo
frame. Also, for a file created on a
computer or other device, a maximum of
ten characters from the beginning of the
file name can be displayed.
Note
Only alphanumeric characters can be displayed.
Blank areas appear
at the top and
bottom.
• Is the image extremely tall or
wide?
c If an image is extremely tall or wide,
blank areas may appear because of the
ratio between the height and width.
Symptom Check item Cause/Solutions
Cannot save an
image.
• Is the memory card write-
protected?
c Cancel write-protection and try saving
again.
• Is the write-protect switch of
the memory card in the
[LOCK] position?
c Slide the write-protect switch to the
enable position.
• Is the memory card full? c Replace the memory card with one with
sufficient free space. Or, delete any
unwanted images. (.page 36)
• Is the internal memory full? c Delete any unwanted images.
(. page 36)
• Did you save images from a
computer to the internal
memory without making a
folder in the internal
memory?
c If you do not make a folder, you can only
save up to 512 images. In addition, the
number of images may be reduced
depending on the file name length or
character type. When you save images in
the internal memory from a computer, be
sure to make a folder in the internal
memory and save the images in this
folder.
Symptom Check item Cause/Solutions
Continued