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Troubleshooting
If trouble occurs
Symptom Check item Cause/Solutions
The power is not
turned on.
• Is the plug of the AC
adaptor connected correctly?
c Connect the AC adaptor correctly
(page 13).
• Is the built-in battery pack
out of charge?
Some images are
not displayed.
• Are the images displayed in
the index view?
• Does the mark displayed
below appear in the index
view?
c If the image is displayed in the index view
but cannot be displayed as single image,
the image file may be damaged even
though its thumbnail preview data is fine.
c If a mark is displayed, the thumbnail data
or image itself cannot be opened.
c A file that is not compatible with DCF
may not be displayed with the photo
frame, even if it can be displayed with a
computer.
• Are there more than 4,999
images in the internal
memory, external memory
or memory card?
c The photo frame can play, save, delete, or
otherwise handle up to 4,999 image files.
• Did you rename the file with
a computer or other device?
c If you named or renamed the file on your
computer and the file name includes
characters other than alphanumeric
characters, the image may not be able to
be displayed on the photo frame.
• Is there a folder with more
than 8 levels in its hierarchy
on the memory card or in the
external device?
c The photo frame cannot display images
saved in a folder that is more than 8 levels
deep.
A video file is not
played.
• Does the mark displayed
below appear in the index or
single view display?
c If the mark shown on the left is displayed,
the video file may not supported by the
photo frame. For video files that cannot be
played, see “Playing a video file”
(page 19).
Fast forward/
backward
playback is not
available.
– c Fast forward/backward playback of some
video files may not be available with the
photo frame.
Continued