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Question: Can I connect to public access WiFi networks?
Answer: Yes, you can connect to many public WiFi networks such as T-Mobile, FON, Boingo, etc.
You may be required to enter a additional user account information. Support for additional
public WiFi networks may be added in the future.
Question: How do I copy my music files from my PC to my Sansa Connect player?
Answer: You can copy music files and sync playlists on the Sansa Connect using a program such as
Yahoo! Music Jukebox.
Question: Does the Sansa Connect support MSC mode?
Answer: No. The Sansa Connect only supports MTP mode.
Question: What audio file formats does the Sansa Connect support?
Answer: The Sansa Connect will support MP3, AACm WMA, and secure WMA.
Question: Which bit rate will the Sansa Connect player support?
Answer: The Sansa Connect player will support 64-192 Kbps for MP3 and 32-192 Kbps for WMA.
Question: Is the player compatible with podcasts?
Answer: Yes, as long as the podcasts are in a supported MP3 format, then the player should be
capable of playing the files.
Question: What photo file formats does the Sansa Connect support?
Answer: The Sansa Connect will support JPEG (but not JPEG 2000) and PNG image formats.
Question: When attempting to play some songs on the player, I get a license error.
What is wrong?
Answer: For music obtained from a subscription service, the license may have expired. To refresh
your music licenses, connect to the same software you used to download the music and if
your subscription is current, your licenses will renew automatically.
Question: How do I copy a CD to my Sansa Connect player?
Answer: First, you must copy CD to MP3 or WMA format using a program such as Yahoo! Music
Jukebox. Once the songs are in your Yahoo! Music Jukebox music library, simply copy and
sync the songs to your Sansa Connect player.
Question: Why doesn’t my player display song or album information correctly?
Answer: Typically, this is because the ID3 tags have missing information. Using Yahoo Music
Jukebox, right-click the song in your music library and choose Edit > Song Information.
This will open a dialog box to edit any of the song data such as Artist, Album, Song Title,
Track Number, Genre, and Year. You can then copy the corrected music file to the Sansa
Connect.