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Question: Why should I update the firmware?
Answer: You should always update the player to the latest firmware to ensure
that it functions correctly and has all the latest features.
Question: How do I access the player microSD card from computer?
Answer: There is no need to change any settings. To access the card from the
computer, open up My Computer, and it should show up as Removable Disk.
Question: How can I use non-supported file types with my mp3 player?
Answer: First you must convert the songs to a supported format. Then you can
transfer the songs to the player as normal, either by copying and pasting, or
transferring.
Question: In MTP mode, how do I drag files to the player?
Answer: As long as the files are wma or mp3, they can be dragged into the
Media folder. Otherwise, they can be dragged into the Data folder (these files
will not appear on the player). An alternative is to switch the player to MSC
mode, then the files can be dragged/copied to the root directory.
Question: Is the player compatible with podcasts?
Answer: As long as the podcasts are in mp3 format and an appropriate bit rate
(32-320 kbps), then the player should be capable of playing the files.
Question: Why does my player say unknown artist/album?
Answer: Normally this is because the ID3 tags are missing information. On
the computer, right-click the song and choose Properties, then the Summary tab